Return and Refund Policy

Welcome to Songbird on the Wire! We are committed to ensuring your satisfaction with our products. If you're not entirely satisfied with your purchase, we're here to help.

**Returns**

1. **Eligibility for Returns**: 

- Items must be returned within 30 days from the date of purchase.

- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

- Please provide a receipt or proof of purchase.

2. **Non-returnable Items**:

- Custom or personalized items

- Sale items (unless they are defective or damaged)

3. **Return Process**:

- Contact our customer service team at store@songbirdonthewire.com to initiate a return.

- Once your return is approved, you will receive instructions on how to send the item back to us.

- You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

**Refunds**

1. **Refund Process**:

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.

- If your return is approved, we will process the refund to your original method of payment. Please allow a certain number of days for the refund to be reflected in your account, as processing times may vary by bank or credit card issuer.

2. **Partial Refunds**:

- Partial refunds may be granted for items that are returned in a condition different from the original, such as items with obvious signs of use.

**Exchanges**

- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at store@songbirdonthewire.com.

**Contact Us**

If you have any questions or concerns about our return and refund policy, please contact us at store@songbirdonthewire.com. Our customer service team is here to assist you.

Thank you for your business!